Would you like to have an interesting and versatile role in the front line of technology? Our operation in the US is growing, and we are looking for a Customer Care Coordinator to join our team in a new West Coast location. 

As a Customer Care Coordinator, you will be the right hand for our Cryo Engineers in our new West Coast location. Your main responsibility is keeping all threads in your hands when processing our new customer cases and making sure those are handled meticulously and professionally. You will be running the day-to-day operations of our new office and taking care of administrative tasks while interacting with many different stakeholders and our Bluefors Finland office. Your daily tasks will also include supporting our Sales team and assisting with marketing and communications.

Working in the customer interface is definitely at the center of this role, so to succeed in this position, we expect you to have excellent communication skills and a passion for creating excellent customer experience. You can have a degree in an either business or technical field, but a technical background is a significant advantage in this position. You might already have some previous work experience in an office environment since an understanding of the administrative processes will help you in your daily work and while defining the ways of working in our new office. The main purpose of this Customer Care Coordinator is to create better capabilities for us to offer our customers the highest quality support.

We are looking for a person with a positive, hands-on attitude, strong interpersonal skills, and a solution-seeking attitude. During stressful situations, you can maintain your quality focus and you can clearly prioritize your work. You have a genuine interest in developing working methods and processes, the ability to work proactively and you can manage your tasks independently while being a professional team player. You will get the opportunity to develop yourself with challenging and varying tasks and grow with the company in a dynamic environment.

Our organization is growing fast, and we continuously develop our way of working. This role provides you an opportunity to join us on that path and grow yourself as a professional in an international growth environment with wide-range expertise. Applicants need to be legally authorized to work in the USA. 

Main responsibilities:

• Processing and handling customer cases, offering our customers a high-quality first response
• Interacting with different stakeholders and with the Bluefors Finland office
• Running the day-to-day operations of the office (phone, email, supplies)
• Administration e.g., document management, incoming/outgoing mail
• Supporting the sales team and assisting with marketing and communications  

What we expect from you:

• Degree in business or technical field
• Mindset for excellent customer service
• Excellent communication skills
• Ability to work independently and meticulously
• Ability to work under pressure while delivering high-quality
• Proactive and solution-seeking attitude
• Good IT skills
• Fluency in English

What we appreciate:

• Technical background
• Positive and hands-on attitude
• Experience in administration and assisting management
• Interest in developing working methods and processes
• Ability to work independently and meticulously

Send your Resume/CV and 1-page cover letter with a salary expectation to brooklyn@bluefors.us by March 31, 2023. The interviews will be held from the beginning of the process and the positions will be filled once suitable candidates are found.

For more information, please contact our General Manager Sauli Sinisalo at sauli.sinisalo@bluefors.us or our Office Coordinator Annika Ordenana at annika.ordenana@bluefors.us

Bluefors

The world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators.

We design and manufacture measurement systems, that can provide a clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options that include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries to go further in their endeavors. For this, we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer, or business professional and looking for an exciting job in a multicultural environment, join our growth story at Bluefors.

Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure, customers are in direct contact with scientists and engineers who design their systems. We deliver systems all around the world and the markets for our products are constantly growing. Currently, we employ more than 400 professionals from 47 different nationalities. We offer a competitive benefits package, an employee share program, a flexible working environment, and a non-smoking workplace.

About Bluefors Inc

Cryogen-free Dilution Refrigerator Measurement Systems We specialize in cryogen-free dilution refrigerator measurement systems with a strong focus on the quantum computing and information community. Our aim is to deliver the most reliable and easy to operate systems on the market which are of the highest possible quality.

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